A call is received from a client, whether private or from an insurance company, at that - which can be saved for later consultation by the operator who has to attend to the notice -, in which we have all the incident data and history. Barrier-free communication when you need it most The coordinator who is answering the phone can assign that file to a field agent. He is usually busy, but when he returns to his vehicle he could consult the company's CRM from a Tablet or PCand see if you have any news.
With a simple click, you could not only contact the base but also the affected customer, who you could inform that you are on the way and what your extension number is. In this way, if mobile number list something happens, the user only has to redial the company number, usually a land line, and later, thanks to call forwarding, contact the professional who comes to his house or the one he has left. This also avoids having to save numbers in the agenda, that of the operators, who later do nothing but annoy.
On the other hand, a call widget on the home page can be transformed into an emergency telephone number with which, just by clicking, customers can contact someone who comes to help them in case of a broken pipe, an electrical problem or a humidity that You are destroying the paint on your house. And it is that what is achieved with the symbiosis of a virtual switchboard and a CRM is to eliminate the barriers to communication. And for a company that deals with people who usually expect quick attention to a situation that is usually complicated, it is a guarantee of good publicity through word of mouth.